Description

Position Summary:

The Beverage Manager is responsible for overseeing and ensuring the smooth operation of all resort bars, lounges, and related venues. The successful candidate will exhibit proficiency in managing personnel, creating a delightful guest experience, and ensuring that all beverages served are of the highest quality. This role requires an individual who is adept at managing the unique challenges of an all-inclusive environment while maintaining profitability and guest satisfaction.

Key Responsibilities:

1. Leadership and Staff Management

• Supervise, train, and manage beverage staff, ensuring top-notch service standards.
• Coordinate staff schedules, manage time-off requests, and handle personnel-related matters.
• Mentor and coach staff, fostering a positive and inclusive work environment.
• Establish training calendar for beverage team which includes restaurant and banquets.

2. Operational Excellence

• finalize the SOPs for all the bars and beverage venues.
• Prepare bar opening and closing checklist.
• Implement inventory management software. BEVAGER.
• POS software in coordination with IT team.
• Prepare the final OS&E list for opening

3. Menu Development

• Source alcohol vendors and finalize the contracts with them.
• Draft the wine list and beverage lists (Including Non package items) for restaurants and banqueting.
• Prepare menu item description for the cocktail list, health bar list
• Collaborate with chefs and suppliers to craft innovative and appealing drink menus, considering seasonal availability and guest preferences.
• Ensure the bar team is well-versed in the current menu, able to make recommendations, and upsell when appropriate.

4. Guest Experience

• Address and resolve guest complaints promptly and professionally, ensuring guest satisfaction.
• Engage with guests, gathering feedback and making necessary adjustments to enhance their experience.
• Promote the resort's overall experience by partnering with other departments to create special events, themed nights, or promotions.

5. Financial Management

• Establish costing strategies for each item listed in the menu.
• Set budgets and monitor expenses, ensuring profitability while maintaining the highest service standards.
• Analyze sales figures, identify trends, and implement strategies to boost revenue.
• Ensure accurate and timely reporting of all financial figures and operations metrics.

6. Vendor and Supplier Relations

• Continuously assess beverage offerings, promoting best-sellers and phasing out underperformers.
• Ensure timely delivery of supplies, addressing any discrepancies or issues with suppliers directly.
• Stay updated on industry trends, sourcing new products or equipment that may enhance the bar experience.

7. Compliance

• Adhere to local, state, and federal regulations concerning alcohol service and health standards.
• Ensure all staff are trained and compliant with responsible alcohol service standards.
• Maintain all necessary licenses and permits, ensuring timely renewals.

Requirements

Qualifications:

• Minimum of 5 years’ experience in a management role, preferably in a resort or upscale hotel setting.
• Must be proficient in using computers as well as Microsoft Office Suite.
• Demonstrated leadership abilities with a focus on staff development and team building.
• Proficiency in budgeting, financial reporting, and inventory management.
• Strong interpersonal and communication skills.
• Knowledge of the latest trends in the beverage industry.
• Certification in responsible alcohol service (e.g., TIPS, ServSafe Alcohol) is preferred.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Sandpiper Bay Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.